ACL "description" field for Rest API

Anna6 · ‎07-24-2020

Hi,

I need to open an incident through REST API. I've an account with "web_service_admin" permissions, but it's not enabled to write into "Description" field of the incident.

I can't have an "admin" role to use this webservice, but I need to set a value into "description" field.

How should I do?

Thanks in advance

Ciao

Anna

Ankur Bawiskar · ‎07-24-2020

Hi Anna,

Basically if you have "snc_internal" role then you should be able to create an incident and write to most of the fields.

If you have specific field level WRITE ACLs on short description or any other fields then you would require that role as well.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Anna6 · ‎07-29-2020

For what I need your answer is correct, so I mark it.

If I'll need to use role "web_service_admin" because of specific privileges, I could assign to my user both "web_service_admin" and "snc_internal" role instead of adding specific rules on single fields.

Thanks

Anna