To Show Error Msg on incident list view

[Krutika Valanj2]

Hi,

I am having a link on my service portal redirecting to incidents in native UI, I have to show an error message on the incident list view when user with no roles is getting redirected to the incident list view.

[Dr Atul G- LNG]

Hi @Krutika Valanj2 

Even if a user has no role, they can still access the list view. This is expected behavior.

[Krutika Valanj2]

Hi,

I know its expected behaviour, I want to make the user aware that he will only be seeing incidents created by him for which I need some error or info msg on the list view

[Dr Atul G- LNG]

Hi @Krutika Valanj2 

That is again expected behavior (OOTB). If a user has no role, they are considered an end user. As an end user, they cannot see anyone else’s tickets. I recommend impersonating an end user to verify this

[Dr Atul G- LNG]

Hi @Krutika Valanj2 

Seems you missed out my reply.