ACL Restriction

[Krutika Valanj2]

Hello,

We have a requirement

1. logged in users should only see the incidents assigned to their assignment group(this is achieved by Before Query BR)

2. If a user search for any INC ticket which is not assigned to their group they should only see Number & Assignment Group field.

How can we achieve the 2nd requirement with ACL?

Thanks& Regards

Krutika Valanj

[Krutika Valanj2]

@Ankur Bawiskar 

We have these 2 below requirement

1. logged in users should only see the incidents assigned to their assignment group

2. If a user is searching for any INC ticket which is not assigned to their group they should only see Number & Assignment Group field.

Can you suggest how can we achieve both the above requirement?

[Ankur Bawiskar]

@Krutika Valanj2 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[PriynkaSadhwani]

. If a itil user search for any INC ticket which he is not part of;  they should only see Number & Assignment Group field.
@Ankur Bawiskar  If we make another application menu and create UI Action(button) for same. Now on Click of 'search AG' button (by ITIL user ,  for INC ticket of group  which he is not part of), I see message 'Incident not found'

[Ankur Bawiskar]

@PriynkaSadhwani 

Please post a new question and tag me there and share all the relevant details there