ACL: User is unable to view (cmdb_ci.list) records, even though they have required role.

TT3
Kilo Guru

‎06-01-2022 01:56 PM

Cmdb_ci table doesn't have any table specific ACL:

find_real_file.png

Further, we have created ACL and gave ITIL role to read cmdb_ci table:

find_real_file.png

However, a user with ITIL role is still not able to see any records when he tries to pull CI list in Change Management module or when he enters "cmdb_ci.list" in the left navigation.

Any idea why? answers/comments will be marked accordingly.

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4 REPLIES 4

Hajar BENJAHHAR
Mega Sage

‎06-01-2022 02:05 PM

Hello, 

you enter the wrong name of the table : instead of cimb_ci.list try cmdb_ci.list

TT3
Kilo Guru
In response to Hajar BENJAHHAR

‎06-01-2022 02:08 PM

Nice catch. It was a typo at my end, in reality, user is typing "cmdb_ci.list". I have fixed it in the question. Thank you.

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Deepti Rajvansh
Tera Contributor

‎06-01-2022 11:38 PM

Hi TT,

 

Please let me know if issue still persist. It can be because of child table ACL.

 

Thanks 

Deepti

TT3
Kilo Guru
In response to Deepti Rajvansh

‎06-06-2022 06:52 AM

Yes, it was because of child table. However, I am not sure why child table's issue can stop seeing parent table. Isn't that ACL evaluations begins from the table itself and/or it's parent? It should never go and evaluate child table, right?

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