Action button cancel RITM in the portal

[Alon Grod]

How can I create the button 'Action' also in the RITM page in the portal?

 

[Karan Chhabra6]

Hi @Alon Grod ,

You need to create custom widget for this one, please refer to this article and follow the steps:
https://serviceportal.io/create-custom-action-buttons-service-portal/
You can also refer to the OOB action widget which is configured for incident, the widget name is 'Incident Standard Ticket Actions'

If my answer has helped with your question, please mark it as helpful and accepted solution.

Thanks!

[devendra9425 · Accepted solution]

Hi Alon,

I have worked something like this before. 

Please find attached XML of Update sets you can upload in your personal Instance and try.

This will surely work. Please mark solution if useful.