action.setRedirectURL(); function not working in UI action

[NaveenB44866094]

I am trying to redirect URL to a Service Portal page, but i can't able to do that.

current.approval_status = "approved";
    current.update();
    var url = "https://sarvatrdev.service-now.com/cgn";
    action.setRedirectURL(url);

[Ankur Bawiskar]

@NaveenB44866094 

what type of UI action is this?

It should be server side.

Share complete script and UI action configuration screenshots.

Where are you running this? native or from portal form or from workspace

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Naveenbabu1531]

I created two server-side UI actions configured to redirect to a Service Portal page. They work as expected in the native view but not in the Service Portal view.

Approve UI Action

Reject UI Action

var url = "https://sarvatrdev.service-now.com/cgn";
action.setRedirectURL(url);

I need the action to be performed in service portal, but it is not redirecting

[Ankur Bawiskar]

@Naveenbabu1531 

action.setRedirectURL doesn't work in portal side; there is a KB for this

action.setRedirectURL(url) does not work in UI Action for Service Portal 

check this link for workaround

A work-around for setRedirectURL() in the Portal 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Naveenbabu1531]

@Ankur Bawiskar 
I created two server-side UI actions configured to redirect to a Service Portal page. They work as expected in the native view but not in the Service Portal view.

var url = "https://abc.service-now.com/cgn";
action.setRedirectURL(url);