Actionable Notification isn't sent to virtual agent

[Yanping Guo1]

I am in Tokyo. 

I created an incident . When other people add comments on this incident. I should get notification on VA.

Here are the set up:

1. Turn on the "User Notification" . 

2. Enable Notification for Teams

3. Activated notification: Incident commented

4. I check the notification log. There are 3 information

    a. For Asynchronous Providers: Loaded 1 recipients and 2 destinations and delivered to 2 destinations in 820ms

A?

   b. For Synchronous Providers: 'Incident commented' do not have any associated Common Content or Provider Content or Default Content for the Provider 'Workspace', this provider will not be initialized.

   c. For Synchronous Providers: Loaded 1 recipients and 0 destinations and delivered to 0 destinations in 12ms

for log message: I should get a notification. But I don't get it. Could you help me find out

What blocks the notification show on VA?

Thanks

Mary

. 

[Sonu Parab]

@Yanping Guo1 ,
Have a look at this post. Notification provider not working when linking actions 
Set up Actionable Notifications for ITSM Virtual Agent 

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
Thank you

[Yanping Guo1]

Hi Sonu_Parab, Thank you very much for your quick response.

I have tested actionable notification in QA Env. It works fine. But it doesn't work in DEV. I saw the configure difference in DEV and QA for "ServiceNow for Microsoft Teams App" in application Registry table.

In QA, ServiceNow Virtual Agent Teams App is in scoop: Microsoft Integrations - Core   

In DEV, ServiceNow Virtual Agent Teams App is in scoop: Global

Could that be a reason?

What is the difference between "ServiceNow for Microsoft Teams App" and "ServiceNow Virtual Agent Teams App". 

Thank you for your help