As ServiceNow implementers , and especially when proposing a multinational delivery model to a customer , we have a critical challenge to address which is , how to keep an effective communication , because , this is the way to deliver seamless IT service management with teams in different locations and speaking different languages .
Dynamic Translation in ServiceNow addresses this challenge by enabling real-time translation , it allows all platform users : end users , agents, and requesters to interact in their preferred languages without the need for manual translation. Whether it's incident descriptions, chat messages, or knowledge articles, Dynamic Translation ensures that language is no longer a barrier to productivity or service quality.
Dynamic Translation required a translation service provider subscription , like Microsoft or Google .
In the following a quick set of activities to set up Dynamic Translation in a PDI for customer’s demo :
First we need to activate a subscription in Microsoft Azure Portal
https://learn.microsoft.com/en-us/azure/ai-services/translator/
And create a free account :
Name your subscription :
For the demo you can create a free credit of 200$ subscription :
Create a ressource group :
And finally the translator :
Now we need to store the key , go to Keys and End Point
Copy one of the two keys .
Your subscription is now ready . we need to connect you PDI to the Microsoft Azure .
Now go the your PDI and activate the Dynamic Translation capability :
Look for “Dynamic Translation” and click on “Dynamic Translation” from the ServiceNow products Section .
Go to Connections & Credentials > Connections and click on New
Click on “API Key Credentials”
In API key past the key .
Go to Connection & Credential :
Click on “Microsoft Translation”
In the connections related list , click on NEW .
Name your Connection and select the Credential that you created .
Set Connection URL :
In my example I used “France Central” location
Go to Dynamic Translation > Translator Configurations
Define the attributes as :
Now you can see the Translate capability :
If you want to make a Translate button visible in a text field , such as Short Description
Go to “Configure Dictionary” of the field .
In the Attributes related list :
Add “Dynamic Translation Enabled” Attribute and set it to “true”
