Pradeep Sharma
ServiceNow Employee
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08-04-2025
11:56 AM
Zurich is here, and with it, we’ve officially reached the ‘Z’ in the ServiceNow release alphabet. Having written about every release since Aspen, it’s been exciting to see how the platform has evolved over the years. Zurich continues that momentum with features , enhancements and innovations that may be especially useful for developers building applications for the Store or OEM. In this post, I’ll walk through some of the key updates that stood out.
Workflow Data Fabric Hub is a new application in the Zurich release.. Workflow Data Fabric Hub application unifies data from across the enterprise, providing access to external data in real time without needing to copy it to your instance. Access enterprise data from external data warehouses including Snowflake, Google BigQuery, and Amazon Redshift, data lakes such as Databricks, and databases, including Oracle
Developer Sandboxes is a new application in the Zurich release. Developer Sandboxes application enables your administrators and delegated developers to request, access, and manage the individual sandboxes on top of the same underlying development instance. Delegated developers can write and merge code and configuration changes without the risk of getting their changes overwritten on the instance mid-development.
The Zurich release enhances the Now Assist experience bringing generative AI to your organization with smarter self-service, actionable recommendations, AI Search, and contextual answers alongside support for top AI model providers (like Gemini, Claude, Azure OpenAI), customizable context menus, smarter email reply suggestions with citations, improved multilingual translation management, a resizable Now Assist panel, optional voice input for accessibility, and flexible skill management with LLM provider controls.
Flow Designer / Integration Hub
Flow Designer continues to grow in capability and Zurich sees many new capabilities including:
- Create and manage external event sources
- Create a domain-separated saved external trigger
- Create a reusable scheduled trigger
- Create a skill for conversational subflows and actions
- Enhancements in the subflow and action conversational settings
- Make a flow wait for an email reply
- Show subflow stages in a parent flow
- Save flows, subflows, and actions automatically
- Use your preferred LLM to generate descriptions for subflow or action skill, input, and output,
- View flow history,
- View subflow history
IntegrationHub too has added capabilities/enhancements with the addition of:
- Generate the parsing phase for REST-based Data Stream actions
- Test connection aliases directly from configuration templates
- Support for PowerShell version 6.0 or later in the PowerShell step
- Use WS-Security in a SOAP step on a MID Server
- Delay parallel loading in custom (load by script) data sources
- Spoke-specific AI agents
- Save draft, publish, update external trigger definition, and support domain separation
- Create and manage external event sources
Mobile Platform
The Zurich release introduced key enhancements including integration of Mobile App Builder and Mobile Card Builder into ServiceNow Studio, improved input form screens, better error handling for uploads, plus new features like local storage for videos/photos, multi-page form navigation, non-sequential form completion, error indicators, sliders for numeric input, and updated mobile app icons.
Automated Testing Framework
The Zurich release added new features like ATF Failure Insights for faster test failure resolution and a configurable workspace that simplifies test creation through direct interaction on workspace pages.
Workspace
Added support to open the Compose editor as a pop-out, modeless dialog to draft comments, work notes, and emails while working on other tasks.
Agent Chat
The Zurich release added support for third-party chat providers to update messages in real time, accurately attribute individual bot messages to the correct customer and agent, enable agent and queue transfers to third-party chat systems, and configure show or hide options for specific Contact Center as a Service (CCaaS) chat integration requirements.
Service Catalog
The Zurich release enhances Service Catalog functionality by enabling catalog item creators to create complex catalog items effortlessly in Catalog Builder, Use the Catalog browse component in UI Builder to add catalog item browsing in your custom pages and Drag it onto the Next Experience UI page to use the Catalog browse component.
Authentication
With respect to authentication, the Zurich release introduces several enhancements: experience the new Inbound integration configuration in the Machine Identity Console; use the new MFA Dashboard to gain insights such as MFA user enrollment, privileged admins who haven’t enabled MFA, and overall compliance; and use the new MFA Guided Setup to easily configure Multi-Factor Authentication (MFA) for users who currently log in to ServiceNow with only a username and password..
Scripting and App Dev Enhancements
New Scoped APIs - GlideCurrencyCode - Scoped, Global, GlideCurrencySymbol - Scoped, Global and GlideSystem - Scoped (Added support for additional message types to display at the top of forms) are a few of the new scoped APIs and methods included in the platform.
Studio-Key updates in the Zurich release include support for new file types such as agentic workflows and skills, a redesigned App Details page for easier file management and Git integration, a dark theme for a more comfortable workspace, and an improved navigator panel for quicker access to open files and apps.
ServiceNow IDE- The Zurich release introduces support for cloning multi-app Git repositories, new light and dark developer themes, and full localization for all left-to-right languages.
Next Experience- The Zurich highlights for the Next Experience includes - Use common web component patterns and principles, such as a JavaScript framework, immutable data, and simple action handlers. Reuse components across multiple user interfaces to create a cohesive experience for your end users. Use preset property values to configure properties and event handlers automatically for a component so that the component is ready to work when you add it to a page. Presets can connect to a controller that acts as a data resource for the component..
Some of the highlights for the Zurich release include: Simplify and build queries with fewer conditions by leveraging hierarchical relationships in a condition builder. Use additional scripting features, including Promises and Async await, with the ECMAScript 2021 (ES12) JavaScript mode. Define dynamic categories and dynamic attributes once and reuse them using dynamic namespaces across multiple tables and dynamic attribute store fields.
Release Notes by Product
I've covered Platform and Application Development release notes in this article, but if your app has a dependency or adjacency to a ServiceNow product, you should read through that product's Zurich release notes. I've listed those here by product:
- Strategic Portfolio Management release notes
- Customer Service Management release notes
- Employee Service Management release notes
- IT Operations Management release notes
- IT Service Management release notes
- IT Asset Management release notes
- CRM and Industry Products release notes
Be among the first to access our latest innovations! Sign up for our Early Release (EA) Program and gain the ability to try out all the exciting new enhancements available in the ServiceNow Platform® Zurich release. Please refer to this blog post for more details.
Feel free to bookmark this post or mark it helpful, and if you think I've missed something, please let me know so I can get it added.
Good luck and happy developing!
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