active setting false on sc task

priyanka1028
Tera Contributor

Hi All,

 

I am creating SC Task from workflow and when I see history of task the active is setting false and then changing to true at same time without even taking seconds of time and also the old value for both is empty. 

Can anyone tell what will be the reason behind this?

 

Please refer to the below screenshot

priyankatulla_0-1736447380080.png

 

6 REPLIES 6

@priyanka1028 

you can debug further and if you don't find anything then raise a HI ticket

Is there a pattern for that task to get set as active=false

Is it happening for only particular workflow or catalog item?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

As far as I noticed for two different catalog items which are having two different workflows.