Activity and Attachment Tab contents not visible for some users

[devika1822]

Once a request is submitted on service portal, the activity and attachment tabs are showing up as blank. I tested the case with three users having snc_internal, basic and admin roles. The admins are able to see the tabs correctly but not the other two users. Tab configuration records, Standard ticket tab are all ootb and not customized. 

[Mark Manders]

And your ACL's on the fields? Does the activity tab also remain hidden after activities have been added? Do you have ACL's or query BR's on the attachment tab, preventing them to see?

[devika1822]

Hi @Mark Manders, 

I did not find any relevant ACLs or query BRs. But I have been getting the below error messages while submitting a request on portal. 

[Mark Manders]

Check on the cross scoped privileges as well.

[Satishkumar B]

Hi @devika1822 

• Check Widget Permissions: Ensure widgets (HR Standard Ticket Actions, HR Standard Ticket Attachments) have correct permissions.
• Review ACLs: Confirm there are no ACLs restricting access for non-admin roles.
  
  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827697
  

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