need help in cilent script

[nameisnani]

Hi Team 

can any one please help me , in this request 

for the particular catalog item , Based on the type of request ,  Infrasturure request should populate .

can any one please provide me script for this .

[Bhavya11]

Hi @nameisnani 

Please refer the below links

https://www.servicenow.com/community/developer-articles/creating-dependent-variables-in-service-cata... 

https://www.servicenow.com/community/developer-articles/dependent-select-box-choice-variables-on-rec... 

Please mark helpful & correct answer if it's really worthy for you.

Thanks,

BK

[Priyanka0402]

Hello

Try the below code make sure you are using correct backend values 

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    var infrastructureRequest = 'infrastructure_request'; // Replace with the actual variable name for Infrastructure Request

    // Clear current options
    g_form.clearOptions(infrastructureRequest);

    // Add options based on the selected type of request
    if (newValue === 'Kyndryl Mainframe') {
        g_form.addOption(infrastructureRequest, 'request_for_information', 'Request for Information');
        g_form.addOption(infrastructureRequest, 'audit_enquiries', 'Audit Enquiries');
        g_form.addOption(infrastructureRequest, 'data_extract', 'Data Extract');
        g_form.addOption(infrastructureRequest, 'infrastructure_design_enquiries', 'Infrastructure Design Enquiries');
        g_form.addOption(infrastructureRequest, 'shared_folder_access', 'Shared Folder Access');
        g_form.addOption(infrastructureRequest, 'storage_backup', 'Storage & Backup');
    } else if (newValue === 'AWS') {
        g_form.addOption(infrastructureRequest, 'request_for_information', 'Request for Information');
        g_form.addOption(infrastructureRequest, 'audit_enquiries', 'Audit Enquiries');
        g_form.addOption(infrastructureRequest, 'data_extract', 'Data Extract');
        g_form.addOption(infrastructureRequest, 'infrastructure_design_enquiries', 'Infrastructure Design Enquiries');
        g_form.addOption(infrastructureRequest, 'shared_folder_access', 'Shared Folder Access');
        g_form.addOption(infrastructureRequest, 'storage_backup', 'Storage & Backup');
    } else {
        // Add default options or handle other cases if necessary
        g_form.addOption(infrastructureRequest, 'default_option', 'Default Option');
    }
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards

Priyanka

[Amit Verma]

Hi @nameisnani 

Please follow below steps :

1. Configure your variable Infrastructure request with all the drop-down choices as shown below :

2. Create an On-Change Catalog Client Script on Type of Request variable :

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    //Type appropriate comment here, and begin script below

    var type = g_form.getValue('type_of_request');
    if (type == 'kyndryl') //use the backend value of the Knydrnl Mainframe
    {
        g_form.removeOption('infrastructure_request', 'shared_folder_access');
        g_form.removeOption('infrastructure_request', 'storage_and_backup');
        g_form.removeOption('infrastructure_request', 'patch_management');
    } else if (type == 'aws') {
        g_form.addOption('infrastructure_request', 'shared_folder_access', 'Shared Folder Access');
        g_form.addOption('infrastructure_request', 'storage_and_backup', 'Storage & Backup');
        g_form.addOption('infrastructure_request', 'patch_management', 'Patch Management');

    }

}

Thanks and Regards

Amit Verma

[Priya Biradar]

Hi @nameisnani 

Please Use this Catalog Client script

Thanks,

Priya Biradar