Activity log is not showing any activity in Service Portal view?

[Jared Wason]

Hi,

I have set up the activity filter list I want in the user preferences table. It works properly in the non-Service Portal environment. However, on the Service Portal view users do not see any activity. This is happening for ITIL and ESS users. Does anyone know how I can fix this? I am not sure where to even look for this issue 

[Luke Van Epen · Accepted solution]

The Service Portal view of a ticket does not show any activity history except for comments (and work notes for itil users)

You would have to make a custom version of the "Ticket conversations" widget, that queries the audit history of the record and generates the conversation cards. I imagine this would result in pretty poor performance due to the multiple server-side queries required to build out the widget and order the activities before rendering to the page, but it should be doable.