Hi Team and ctomasi,
We have a critical issue with SCTASK activity stream/log. We are currently running Geneva with UI 16. For few SCTASKs the activity log not showing older updates which was older than 90 days does not show all history in the activity stream/log. When we tried to expand the filter it showing as below. But all updates were correctly showing in the ticket history from when the ticket was created.
For each ticket is shows different event we have specified the fields in Properties.
Kindly anyone advise me on this.
Hi,
This part just made me laugh (old family story).
As for the activity history, the images look fine to me. That's what it is supposed to do based on the content in the activity history. I'm not clear what the issue is. At first it sounded like you couldn't see any content older than 90 days. If that's the case, then something sounds wrong with your system or there is a configuration option I haven't heard about yet. Can you include images of what the activity history issue is? Again, the images above show normal behavior to me.
Hi ctomasi,
Thanks for looking into this. I have two issues, Let me explain the issues clearly.
Consider an SCTASK which was created 4 months ago and it has 249 updates on Work notes, additional comments, assigned to etc..
Issue 1 : The activity log/stream does not show all 249 updated but in history i can able to see the same. sample screen shot below,
Issue 2 : The activity filter does not have assigned to but there was updates on assigned to field. Please note we have added this field in the property and its working fine for few other SCTASKs. We are running an MSP instance.
