Missing Service Portal tabs when the RITM state is set to Pending

MIcheleWilliams
Tera Contributor

‎09-25-2025 08:14 AM

When the RITM state is set to Pending the Activity Tab and the Attachment tabs are missing from the Service Portal. The activity tab is required so that the end user can post a comment. The other States for the RITM have been tested and this only occurs after the State = Pending on the RITM.

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Rafael Batistot
Kilo Patron

‎09-28-2025 02:14 PM

Hi @MIcheleWilliams 

 

Locate the UI Policy or widget logic hiding Activity/Attachments when state=Pending, and adjust it so those tabs remain visible.

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TejasSN_LogicX
Tera Contributor

‎09-28-2025 04:53 PM

First check that, If this happens for all the RITM, then it is a Widgets issue. Please check for other RITM.

else

this is not widget issue. It's due to client scripts, UI policies or any server-side logic written on that catalogue item. check 

A UI Policy might be hiding those sections when State = Pending.

A Client Script might be doing g_form.setVisible('activity', false) or something similar.

 

widget which show the RITM record and its activity tab

clone that widget and make changes 

add that clonedd new widget in page 

 

 

Thanks,

 

 

 

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ShaneS-F
Tera Contributor

3 weeks ago

A solution has been provided on a different thread.  Hope this helps.  🙂
Solved: When the RITM is set to pending, end user cannot p... - ServiceNow Community

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