Activity - Missing collapse/expand (all activities)

veronikak_ · ‎03-08-2016

Hi all,

I am looking the functionality for collapse/expand for the activity as it was in fuji and another releasis before.

On all type of tasks (INC, REQ, PRB etc) activity section is by default expended which doesn't looks nice and where ever activity logs are many it takes ages to scroll to the end of the form.

Is collapse/expand simple missing or must be frist somehow activated?

, can we somehow have the button to expand and collapse it.

Do you have some experience with?

Thank you.

Veronika

veronikak_ · ‎03-09-2016

My colleague opened an incident @ ServicenNow HI-Portal.

Answer from support:

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I just found that this is a known issue, logged in PRB663462 - UI16: Collapse/Expand feature not available on Activity

I have related this problem ticket to this issue. The problem will be reviewed and most likely fixed in a future release or patch.

Since customers have access to problem records, please keep track of the progress on the problem ticket (PRB663462).

You can now view the current status of the Problems associated to your incidents by navigating to: Self Service --> Problems.

As workaround you could switch to UI15 since the Collapse/Expand feature is still available.

View solution in original post

ghsrikanth · ‎03-08-2016

Are you not able to see the option mentioned in the below link?

Activity Formatter - ServiceNow Wiki

There should be check box to remove activity and enable activity list. In this way, its easy to toggle and untoggle the activity formatter.

Mark if it is helpful

veronikak_ · ‎03-08-2016

Hi Srikanth,

I am not able to see this check box in Geneva.

In your developer instance you can see the Incident with number INC0000055 - SAP Sales app is not accessible.

There inside the section Notes you can see exactly what I mentioned.

Thanks.

Veronika

ghsrikanth · ‎03-08-2016

I have checked the instance, I am able to see the all check box and unchecking it, the entire activity formatter is gone.

This is related to U15, and geneva has U15 only.

Not sure why you are not able to see the option.

Mark if it is helpful or correct

veronikak_ · ‎03-09-2016

Instance, which I am using is already in UI16.

When I swiched the ui back to 15, everything is working fine also for me.

Thanks a lot for your hint!