Activity - Missing collapse/expand (all activities)

veronikak_ · ‎03-08-2016

Hi all,

I am looking the functionality for collapse/expand for the activity as it was in fuji and another releasis before.

On all type of tasks (INC, REQ, PRB etc) activity section is by default expended which doesn't looks nice and where ever activity logs are many it takes ages to scroll to the end of the form.

Is collapse/expand simple missing or must be frist somehow activated?

, can we somehow have the button to expand and collapse it.

Do you have some experience with?

Thank you.

Veronika

veronikak_ · ‎03-09-2016

My colleague opened an incident @ ServicenNow HI-Portal.

Answer from support:

----

I just found that this is a known issue, logged in PRB663462 - UI16: Collapse/Expand feature not available on Activity

I have related this problem ticket to this issue. The problem will be reviewed and most likely fixed in a future release or patch.

Since customers have access to problem records, please keep track of the progress on the problem ticket (PRB663462).

You can now view the current status of the Problems associated to your incidents by navigating to: Self Service --> Problems.

As workaround you could switch to UI15 since the Collapse/Expand feature is still available.

View solution in original post

Michael Kaufman · ‎02-19-2020

I fixed up the code so now this works in New York.

https://www.servicenowelite.com/blog/2020/2/19/activity-log-toggle-new-york

Michael Kaufman · ‎02-19-2020

I fixed this up so it would work in New York.

https://www.servicenowelite.com/blog/2020/2/19/activity-log-toggle-new-york