Morning/Afternoon
Please I need help configuring the activity field to show the email stream when the email is sent
We have emails sent when the state changes from new to access to authorization etc.
I just need to add this email activity to the activities
Please note, I have seen something add send/receive emails selection to the right column, the only thing is I don not see the send/receive selection on my right column.
One other thought...
If you are testing this in a non-prod environment, more than likely you have your email delivery set to disabled (glide.email.smtp.active=false). Emails don't show up in the activity log until they are sent (type=sent). If email delivery is turned off, all the messages in sys_email will have a type of send-ready and won't show up in the activity log. For my non-prod environments, I have a business rule on sys_email that changes the type to sent before the records are written to the table...
This is also helpful to keep the number of send-ready messages down so if you do turn the SMTP on to test and set a test user (glide.email.test.user), that user won't get thousands of messages that have been waiting to be sent for months or longer. We run a cleanup script to set all messages to sent, turn off this business rule, then activate SMTP for non-prod testing.
One caution - be careful that you don't let this business rule slip into your production environment. It will effectively bypass the SMTP engine and no mail will be delivered since the records are all set to sent when saved in the table.
Dan T
(typical message to give me a thumbs up if this was helpful)
