Add a CI to an Incident

[Tomas Linde]

Hello everyone, I have created several business rules based on this one to meet the requirements (when an Aloha Incident occurs. Assigned to field changes, the new value must be established in all affected CIs) but none of the ones I have worked correctly for me. created; I would appreciate your help, thanks in advance and greetings.

(function executeRule(current, previous /* null when asynchronous */ ) {

var assignedToAloha = current.task.assigned_to;

var ci = current.ci_item.getRefRecord();
if (ci.isValidRecord()) {
ci.assigned_to = assignedAAloha;
ci.update();
}

})(previous current);

[Tomas Linde]

I need to correctly go through the CIs associated with that table like this:

(function executeRule(current, previous /* null when async */) {

var assignedToAloha = current.task.assigned_to;

var taskCiRecords = new GlideRecord('task_ci');

taskCiRecords.addQuery('task', current.task.sys_id);

taskCiRecords.query();

while (taskCiRecords.next()) {

taskCiRecords.assigned_to = assignedToAloha;

taskCiRecords.update();

}

})(current, previous);

or this mode

(function executeRule(current, previous /* null when async */ ) {

var assignedToAloha = current.task.assigned_to;

var ciTableName = current.ci_item.getRefTable();

var ciRecords = new GlideRecord(ciTableName);

ciRecords.addQuery('task', current.task.sys_id);

ciRecords.query();

while (ciRecords.next()) {

ciRecords.assigned_to = assignedToAloha;

ciRecords.update();

}

})(current, previous);