Disable hyperlinks when Sharing Reports (via email attachment)

[Joseph-Warner 7]

I have a requirement to disable/remove the hyperlinks from a shared report PDF. I.e., I have a report of type=list. It is shared via "Schedule" and I do not want active hyperlinks in the PDF attached to the email. In the attached screenshot, the numerals for the counts are hyperlinks, and you can see that hovering over one of the values changes the cursor to the hand icon, indicating a hyperlink. The customer does not want these hyperlinks to go anywhere, even better would be if the text was not hyperlinked in the first place.

Does anyone know if it is possible to configure the report/attachment to omit the hyperlinks?

 

[Sainath N]

@Joseph-Warner 7 : Unfortunately, the out-of-box system doesn't allow you to have hyperlinks to the ticket embedded in PDF. Please refer the below article. 

https://www.servicenow.com/community/itsm-forum/scheduled-reports-hyperlink/td-p/806836

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[Joseph Warner]

@Sainath N, I have the opposite problem. I'm not asking how to add a hyperlink to the email. I'm asking how to remove the existing/OOTB hyperlinks from the report.....Please read the complete post before responding.

[Dr Atul G- LNG]

Hi @Joseph-Warner 7 

This is as per design and OOTB. Need to accept it as .