Add a existing UI action to three dots in workspace

Kiruthika J
Tera Contributor

‎04-07-2025 04:21 AM

Hi All,

how to add custom UI action under three dots in workspace.(service operation workspace)

KiruthikaJ_0-1744024862099.png


Thanks 
Kiruthika

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8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-07-2025 04:25 AM

Hi @Kiruthika J 

 

Steps 1. Go to the sys_ux_form_action_layout table and filter with table where you want to add ui action.

Step 2. Click on UX Form Action Layout Items action and click on new button and add UI action.

 

https://www.servicenow.com/community/incident-management-forum/add-a-new-ui-action-on-agent-workspac...

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Community Alums
Not applicable

‎04-07-2025 04:28 AM

HI @Kiruthika J ,

Just create a normal  CustomUI Action and select workspace form menu option to the Workspace section like this:

 

SandeepDutta_0-1744025293095.png

 

 

Community Alums
Not applicable
In response to Community Alums

‎04-07-2025 06:05 PM

Hi @Kiruthika J ,

 

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Shivalika
Mega Sage

‎04-07-2025 06:27 AM

Hello @Kiruthika J 

 

This should be configured in "Form Action Layout" you need to specify table and add the ui action. 

 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

 

Regards,

 

Shivalika 

 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

 

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