Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Add a feature in Finance Requests so submitter can see the count of files uploaded there.

muditshriva
Tera Contributor

To improve user experience can we add a feature in Finance Requests so the ticket submitter can see how many files are uploaded when there are attachments to the request. It would help us ensure that all supporting documents are fully uploaded and nothing was missed instead of manually counting them prior to each submission especially when there are many documents to the submission.

1 REPLY 1

OlaN
Tera Sage
Tera Sage

Hi,

This isn't an easy request. It might be doable, but will require some work.

The main issue is that the attachments doesn't belong to the "correct" record until the request has been submitted.

So if you would implement something that counts the number of attachments uploaded, there's no solid relation between the attachments and the request, until you either submit the request or save it as a draft.

After that point you can count the attachments, before that, you can guess the number of attachments, given who uploaded them and the latest dummy record created, but will probably fail if the user has two concurrent sessions ongoing where they upload attachments.