Add a field from the incident in customer portal view

Mouktik_B
Tera Contributor

‎01-02-2024 10:48 PM

I want to Add SID and Environment field from the incident form  in customer  Portal view so that the customers can see that after they have raised the incident.

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shloke04
Kilo Patron

‎01-02-2024 11:07 PM

Hi @Mouktik_B ,

Can you share more information to help you. This is very limited info to imagine things on how it's configured in your instance to help further.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke
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Mouktik_B
Tera Contributor
In response to shloke04

‎01-02-2024 11:11 PM

So the customer from their portal gets to see the priority and the environment field after they have raised the ticket . They also fill up a field called SID while raising the inc but is unable to see that here beside Environment. 
how to bring that?

 

Mouktik_B_0-1704265813703.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Mouktik_B

‎01-03-2024 03:09 AM

Hi @Mouktik_B 

 

Check the Standard ticket creation

 

LearnNGrowAtul_0-1704280186573.png

 

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