Add additional comments to RITM and Task

[John Vo1]

Will this script work to copy additional comments from RITM to Task and Task to RITM whichever one is updated with additional comments?

(function executeRule(current, previous /*null when async*/)
{
var com = current.comments;
var v_gRITM = new GlideRecord('sc_req_item');
v_gRITM.addQuery('sys_id', current.request_item);
v_gRITM.query();
if (v_gRITM.next())
{
v_gRITM.comments= current.comments;
v_gRITM.update();
}
})(current, previous);

(function executeRule(current, previous /*null when async*/) {

updateTasks();

function updateTasks() {

var sctask = new GlideRecord('sc_task');
sctask.addQuery('request_item', current.sys_id);
sctask.query();
while (sctask.next()) {
sctask.work_notes = 'Additonal Comment from RITM' + current.comments;
sctask.update();
}
}

})(current, previous);

[John Vo1]

When I added script for the RITM this is what I get.  Nothing shows up on the task but this.

[John Vo1]

And when I add comments in task it doesn't even show up in the RITM

[Jaspal Singh]

Updated above as .getJournalEntry(-1) was missing.

[Lauren Martinez]

Hello Jaspal, 
Thank you for this. .getJournalEntry(-1) was missing from where? 

I am getting the same output 'RITM Comments for RITM0010639:" and nothing else. It does not actually move the comment value.

Any help on this is greatly appreciated. Have a great day! 

[manjusha_]

@Lauren Martinez 

Please update below line in your code-

as catis.comments = "Catalog task comments for "+current.number+" :"+current.comments.getJournalEntry(-1);

If this solution helps you ,mark it as a correct

Thanks,

Manjusha Bangale