Hello Devs,
On Service Operations Workspace, when we click on 'Resolve' button for incidents, We get a popup as below. And we want to add another field on that pop up and should work same as 'Resolution Code' and 'Resolution notes' how can I do that.?
Thanks,
Rocky.
Hi @Rocky5 ,
You can add the field which you want to include on the modal by following steps:
1. Open an Incident record , Right- click on the headerand do configure> Form Layout.
2. Select the View Name as "SOW Incident Resolve Modal".
3. Add the field from Left slush bucket to right bucket or you can create a field as well
4. Finally you can see the new field added :
Note: If you want the field to be mandatory, you can create a UI policy or modify the UI policy which already exists for the rest 2 fields .
Hi @Rocky5 ,
You can add the field which you want to include on the modal by following steps:
1. Open an Incident record , Right- click on the headerand do configure> Form Layout.
2. Select the View Name as "SOW Incident Resolve Modal".
3. Add the field from Left slush bucket to right bucket or you can create a field as well
4. Finally you can see the new field added :
Note: If you want the field to be mandatory, you can create a UI policy or modify the UI policy which already exists for the rest 2 fields .
