Add Approvers to receive SLA Warning notification
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11-26-2023 02:32 AM - edited 11-26-2023 08:55 PM
Is it possible to add Approvers to receive SLA Warning OOTB notification in task_sla table ? or do we need to create a new notification with [sysapproval_approver] to trigger emails to the approvers of HR case ?
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11-26-2023 06:04 AM
Hi @Ashmiya
is this just a copy of any business task you received, hoping someone here in the community will do your job for free?
Or are you able to create a real question along with all context information as well as what you have done so & where you are stuck?
Maik
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11-26-2023 12:43 PM
Hi @Ashmiya
Follow these steps, and share your feedback/error screen shot. Don't think the community will do all your work.
This easy steps
- Check OOTB notifications ( or in Flow too)
- Open that notification
- Go to To whom to send
- Under user group - Search for approver and move to the right side.
- Save and test.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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