Add Approvers to receive SLA Warning notification

Ashmiya
Tera Contributor

Is it possible to add Approvers to receive SLA Warning OOTB notification in task_sla table ? or do we need to create a new notification with [sysapproval_approver] to trigger emails to the approvers of HR case ?

 

 

 

 

2 REPLIES 2

Maik Skoddow
Tera Patron
Tera Patron

Hi @Ashmiya 

is this just a copy of any business task you received, hoping someone here in the community will do your job for free?

Or are you able to create a real question along with all context information as well as what you have done so & where you are stuck?

Maik

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Ashmiya 

 

Follow these steps, and share your feedback/error screen shot. Don't think the community will do all your work.

 

This easy steps

- Check OOTB notifications ( or in Flow too)

- Open that notification

- Go to To whom to send

- Under user group - Search for approver and move to the right side.

- Save and test.

 

 

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