Add Attachments dialog box on service portal is not displaying the message correctly

[Balamurugan Pal]

I have "Add Attachments" paperclip icon at bottom of every catalog form on Service Portal. I have recently enabled drag-drop functionality. However the message on the dialog box is not displayed correctly. Many words are hidden. Can anyone help me with enabling the whole message on the dialog box?

[Balamurugan Pal · Accepted solution]

This issue has been solved by vendor. We need to create an override CSS include with a style sheet to make the visibility of whole message.

[SandeshS6642545]

Hello Balamurugan,

Can you please let me know where did you do the CSS change?

[TekRags]

We need to create StyleSheet and CSS include record and map it to the portal Theme. 
1. You can create a style sheet record by going to sp_css.do

Name : give unique name like add_attachment.css

CSS :

-------

/* Ensure text clarity in the Add Attachment popup */
.sn-file-drop-zone__info,
.sn-file-drop-zone__info--default {
opacity: 1 !important; /* Remove transparency */
text-shadow: none !important; /* Ensure no shadow effects */
}

/* Improve visibility of the "Choose a file" link */
.sn-file-drop-zone a {
color: #0078d7 !important; /* Maintain default blue for visibility */
text-decoration: underline !important;
} 

------

App : Global   
Save . 
2. Create a CSS include record by going to sp_css_include.do

Name : unique name 

Stylesheet : selected previously created sheet.

Save . 
3. Go to: Service Portal > Themes, open the current default theme (for example EC Theme), Under CSS include - select Edit - map the css include record created in step. 
Save theme record. 
Refresh the portal , (Ctrl + Shift + R to clear cache) and review -it should work,