Add attachments to the email function from the existing incident record.

[Khalnayak]

Hi,

I have a requirement to allow users to add attachments from the existing incident record when using the email function.

I have come across articles, which leverage before BR and attaches all the attachments to the email.

I do not want that, In the email when i click on the attachment icon, I should see all the attachments from the incident there.

Also I have seen BR scripts which duplicate the attachment when sent.

Please help.

[Jaspal Singh]

Hi Usmaan,

I remember commenting on this thread strangely cannot find my comments. Did you check article link as proivded in comments before. It will copy all attachments & in case you will to remove you can remove it by clicking the Attachment icon.

Unsure if you requirement is something different.

[Khalnayak]

so if you look at the screenshot below, you can see I only have 2 attachments in the incident, but when copied to mail client, it shows duplicates.

However, I do not want attachments to show there automatically, I want them to only show when I click the attachment icon as below, and then I should be able to choose which attachments I want to  attach.

@Jaspal Singh  yes I do remember you commenting but it somehow disappeared.

Please can you help on this.

[Khalnayak]

@Mark Roethof @asifnoor @Ashutosh Munot @Harshvardhan 

[Harsh Vardhan · Accepted solution]

can you try with below code. 

After "Insert" business rule on "sys_email" table .

script:

(function executeRule(current, previous /*null when async*/) {

	// Add your code here

	GlideSysAttachment.copy(current.target_table,  current.instance ,'sys_email', current.sys_id);


})(current, previous);

See if its not creating duplicate attachment on email client. 

[Khalnayak]

Hi Harshvardhan,

Thanks duplicates are no longer showing now.

Now is there a way to not have the attachments attach when automatically, so i get to choose which atachments I want to send with the email by clicking on the attachment icon.

Or is that not possible? because it is not ideal to send all attachments with every email.