Add attachments to the email function from the existing incident record.

Khalnayak · ‎11-23-2020

Hi,

I have a requirement to allow users to add attachments from the existing incident record when using the email function.

I have come across articles, which leverage before BR and attaches all the attachments to the email.

I do not want that, In the email when i click on the attachment icon, I should see all the attachments from the incident there.

Also I have seen BR scripts which duplicate the attachment when sent.

Please help.

Harsh Vardhan · ‎11-24-2020

can you try with below code.

After "Insert" business rule on "sys_email" table .

script:

(function executeRule(current, previous /*null when async*/) {

	// Add your code here

	GlideSysAttachment.copy(current.target_table,  current.instance ,'sys_email', current.sys_id);


})(current, previous);

See if its not creating duplicate attachment on email client.

View solution in original post

Khalnayak · ‎11-24-2020

@Ankur Bawiskar

Ankur Bawiskar · ‎11-24-2020

Hi,

As per the article it would attach the attachments to email client

For removing duplicates possibly you will have to delete older ones

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Khalnayak · ‎11-24-2020

and what about auto attaching the attachments? how can we stop that?

Ankur Bawiskar · ‎11-24-2020

Hi,

I didn't get the part.

You want attachments to be copied over the email client right

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Jaspal Singh · ‎11-23-2020

Hi Usmaan,

Unsure if you have gone through article. You can refer once as it will populate all attachments & you have an option to remove. I

f that does not help then you will have to go with lot more customized approach.