Add attachments to the email function from the existing incident record.

Khalnayak · ‎11-23-2020

Hi,

I have a requirement to allow users to add attachments from the existing incident record when using the email function.

I have come across articles, which leverage before BR and attaches all the attachments to the email.

I do not want that, In the email when i click on the attachment icon, I should see all the attachments from the incident there.

Also I have seen BR scripts which duplicate the attachment when sent.

Please help.

Harsh Vardhan · ‎11-24-2020

can you try with below code.

After "Insert" business rule on "sys_email" table .

script:

(function executeRule(current, previous /*null when async*/) {

	// Add your code here

	GlideSysAttachment.copy(current.target_table,  current.instance ,'sys_email', current.sys_id);


})(current, previous);

See if its not creating duplicate attachment on email client.

View solution in original post

Harsh Vardhan · ‎11-26-2020

Any update on this thread?

Let me know if you need any further help here,

if my answer helped, kindly mark the answer correct and close this thread.