Add button on MRVS field is not working for snc_external role users

[Krishna Chaitan]

Hi, we see Add button on MRVS field is not working for snc_external users. We have checked there are no restrictions on teh catalog item, also they are able to see and fill all the fields except the add button on MRVS field. Can sone help

[Ankur Bawiskar]

@Krishna Chaitan 

how are they able to see and fill the fields if they cannot see ADD button?

without clicking ADD button how the form can be seen?

[Krishna Chaitan]

@Ankur Bawiskar Hi Anukur, other fields on the form users are able to update, not fields on MRVS

[Ankur Bawiskar]

@Krishna Chaitan 

check this KB link

External users unable to add variables in Multi-line variable set on Service Portal 

If my response helped please mark it correct and close the thread so that it benefits future readers.