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03-19-2020 06:03 AM
Hello,
I have a record producer that I need to add to a service portal page. I have seen some recommend using a URL widget to achieve this, but I am not seeing that widget in the portal page designer. Any help is appreciated.
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03-19-2020 06:43 AM
You could add the "SC Catalog Item" widget to that page, and add to the URL "&sys_id=3c29786e87133200e0ef0cf888cb0bdf" (the sys_id of your catalog item / record producer). That's like what I showed with the Knowledge page and the Ipad visible.
Obviously this way you would need to open that page with the added URL part. Also like shown, the out-of-the-box breadcrumb does get messed up by this.
Other possibility might be to clone the SC Catalog Item widget and provide it with your sys_id already. (sys_id is unfortunately not a instance option on the out-of-the-box widget)
Cloning a widget doesn't have to be a bad thing, though be aware of the consequences.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
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Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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03-19-2020 06:24 AM
Hey Mark,
When the page is opened, the record producer should be displayed on the page by default.

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03-19-2020 06:25 AM
Oke, though how/where are you opening this page?
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
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Community article list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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03-19-2020 06:26 AM
There is going to be a menu link on the service portal homepage that links to this page

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03-19-2020 06:28 AM
So is the issue how to make a menu link or something? And what kinda menu? Or an icon like my example?
I assume the URL itself is not an issue? That will simply end up in something like https://your-instance.service-now.com/sp?id=sc_cat_item&sys_id=0a21d0c3db1e4454b9f39026db961962 or a relative URL like sp?id=sc_cat_item&sys_id=0a21d0c3db1e4454b9f39026db961962
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
---
LinkedIn
Community article list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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03-19-2020 06:32 AM
No, I need to add an existing record producer to a Serval Portal page. I don't understand which widget I am supposed to use to achieve this.