add comment to parent when RITM gets created

[Carol13]

Hi ,

When a ritm is created, it usually is accompanied with a case. the parent field gets filled with that case and this business rule should run and a comment should get created to the case.

I am trying to get my before insert/update business rule to run, but nothing is appearing on the case record.

conditions: item category is consumables, parent is not empty

at the moment this is the code:

var caseRecord = new GlideRecord('sn_customerservice_case');
caseRecord.addQuery('sys_id', current.parent);
caseRecord.addActiveQuery();
caseRecord.query();
if(caseRecord.next()) {

caseRecord.comment = "Note from Related RITM" + current.number + " Item Category is Consumables";
caseRecord.update();

}

[Ankur Bawiskar]

@Carol 

Hi,

your BR should be after update and script can be optimized and no need to query

var ref = current.parent.getRefRecord();
ref.comments = "Note from Related RITM" + current.number + " Item Category is Consumables";
ref.update();

Regards
Ankur

[Ankur Bawiskar]

@Carol 

You can also check the above optimized script

Regards
Ankur