Add due date in Portal

[Abishek1998]

Hi all,

I need to add Due date field in Portal. I want it after caller and priority. Is that feasible? 
for both RITM and Incident.

[Teja R · Accepted solution]

Hi @Abishek1998 ,
Navigate to Standard Ticket Configuration table.

Create new or edit the existing.Add the Fields you required in the Info Fields in the Infor Region Section.

If my response helped, mark it as helpful and accept the solution.
Thanks,

Teja

[Abishek1998]

Hi @Teja R  I have added it in info region but It is not reflected in portal. 

[Tanushree Maiti]

Hi @Abishek1998 ,

For Incident:

•  Navigate to the incident list or open any Incident record.
• Select view ( if it is for portal , select view as Service Portal).
• Right-click the header and select Configure > Form Layout.
• Select the field named Due date from the left column and move it to the right, positioning it just after the Caller and Priority fields.
• Click Save.

For RITM:

• Open any Requested Item (sc_req_item) record in the native UI
• Select view ( if it is for portal , select view as Service Portal).
• Right-click the header and select Configure > Form Layout.
• Move the Due date field into the correct position.
• Click Save.