Add Dynamic single line text variable in Service Portal

salu · ‎12-06-2016

Hello Experts,

Can some one please give an solution for my issue.

I have a single line variable.My requirement is need to add multiple data in to that field.It's not reference field so I cannot use glide_list.

They don't need it as comma separated also..

How can we achieve it?

Thanks

Saranya

larstange · ‎12-08-2016

Info from Share (i have attached the files as well):

With this update set I have setup a widget that you can apply to a catalog variable to create a dynamic input table of information. This widget gives flexibly in setting the title, columns and structure of the table to input data. This table can be made to limit the number of rows or allow for the user to create an endless number of rows to input their data. In short, this gives you the ability to create a spreadsheet type of variable for users to input their data.

When the request is submitted the table data is written into an HTML variable for display on request items along with a JSON variable that can be used for processing the raw data. I set this up so that you can use the widget both for display of the variable table but also edit the definition when you are logged on as an administrator.

View solution in original post

salu · ‎01-06-2017

Hello Adrian,

Try to open it using the service portal.It will work

adriantan · ‎01-06-2017

Hi!

I'm quite new to this, but how exactly can I open it via Service Portal?

I figured it out.

https://instance/sp

salu · ‎01-06-2017

Awesome

Tamil5 · ‎05-30-2017

Hi Lars Tange,

This is awesome.. I have a similar requirement but quite advanced.

Lets say I have 2 catalog request forms (in self-service portal).

1. Software request

2. Hardware request.

When user wants new h/w or s/w they are sending request using this & this will create a new record under Service Desk > Requests > All Requests

Here, creating new catalog item requires developer's effort. But we want to automate this process.

Which is, In future user may wants different request forms (eg, new email creation (or) local admin access request & etc.,). In that scenarios, system should be able to create a form & fields dynamically based on their input.

We need to get the Catalog name (request name) from end user & the field details (field display name, type, Mandatory & etc.,). When user submits, it should create a new Catalog item with the fields they have selected.

Once it is created, it should be available in the portal search for users to create 'Request'

Hope am not confusing..

Is it possible.. Could you please advice...

Thanks

larstange · ‎05-30-2017

Hi Prici

Yes it would indeed be possible to do, but would require a fair amount of coding to achieve.

You could consider using the Service Catalog item designer instead to provide your end users with the possibility to create catalog items.