Add Email CC in caller field in inbound action

[SM123]

Hello All,

I need a quick help in my inbound action.

I have a scenario in which i have to add CC user to caller field when email is coming from certain user. Can anyone help me what is wrong in my code. Usually, it will be single person in CC, but i tried with array too still there is no luck

if (senderEmail == 'test@gmail.com' ) {
	
if (email.cc) {  // Ensure CC exists
    var ccUserEmail = email.cc.toString().trim(); // Convert to string and remove spaces
    var ccUserGR = new GlideRecord('sys_user');
    ccUserGR.addQuery('email', ccUserEmail);
    ccUserGR.query();

    if (ccUserGR.next()) {  // If user found, assign to Caller 
        current.caller_id = ccUserGR.sys_id;
      
    }
}

if (senderEmail == 'test@gmail.com' ) {
if (email.cc && email.cc.length > 0) {  
    var ccEmails = email.cc.toString().split(','); // Convert to list if needed
    var ccUserEmail = ccEmails[0].trim(); // Get first email from CC

    var ccUserGR = new GlideRecord('sys_user');
    ccUserGR.addQuery('email', ccUserEmail);
    ccUserGR.query();

    if (ccUserGR.next()) {  
        current.caller_id = ccUserGR.sys_id;
        
    }
}
}

[Ankur Bawiskar]

@SM123 

share the logs to see if CC is present and also if query is giving the correct user

if (senderEmail == 'test@gmail.com' ) {
	gs.info('CC email' + email.cc);
if (email.cc) {  // Ensure CC exists
    var ccUserEmail = email.cc.toString().trim(); // Convert to string and remove spaces
    var ccUserGR = new GlideRecord('sys_user');
    ccUserGR.addQuery('email', ccUserEmail);
    ccUserGR.query();
    if (ccUserGR.next()) {  // If user found, assign to Caller 
       gs.info('user found');
        current.caller_id = ccUserGR.sys_id;
    }
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@SM123 

Hope you are doing good.

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