Add field to form to incident form pointing to the user table.

_Alex
Tera Contributor

As an incident user, when I open up a change form, I would like to add a submitter field (pointing to the user table) How do I do this? Thank you 

5 REPLIES 5

Anshu_Anand_
Kilo Sage
Kilo Sage

Could not get it?

Are you saying as an ITIL user, when you open a change form, you want a field pointing to sys_users table

Just create a reference field on change form pointing to sys_user table

find_real_file.png

find_real_file.png

Regards,
Anshu

@anshu, my apologies, I was not entirely clear on y requirement. 

So I am customizing a change form and I would like to add a few fields for incident users so that as an incident user when I open the change form, the fields display

fields are submitters and I need this field to point to the user table 

 

Thank you 

If you want the users fields on change request, you can get via form layout.

find_real_file.png

There you can dot.walk to get the users table fields to your change form if you have already a user reference field

But these fields will be not editable as they will be pointing to users table.

Regards,
Anshu

@anshu, ok understood but how do I ensure that new field which I just added to the change form is only visible to incident users