Add icon on tab in workspace?

Kiran Kumar 76 · ‎11-13-2023

can we add icon on record beside number

Need to place a chat icon beside IMS number and this shall be blue when chat is active and change the color when chat has ended

Savitha Raghu · ‎11-20-2023

Hi Kiran,

Did you find the solution for this one. I also got same requirement.

Please let me know how this can be fixed.

Thanks,

Savitha

Dr Atul G- LNG · ‎11-20-2023

Hi @Savitha Raghu

I doubt it is available OOTB and need a customization. May I know what is the use case for same?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Savitha Raghu · ‎11-20-2023

Hi Atul,

We have recently switched to Service Operation Workspace from Agent Workspace. In Agent workspace Chat icon was available but now on Service Operation Workspace it is not showing icon for Chat near IMS number on the banner.

Can you please guide me where exactly the icons are added for the chat window on Workspace.

Thanks,

Savitha

Dr Atul G- LNG · ‎11-20-2023

Hi @Savitha Raghu

Have a look here:

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-operations-w...

https://www.servicenow.com/community/next-experience-forum/how-to-configure-chat-in-service-operatio...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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