Question on Azure AD for user creation

[Suggy]

We have few users created manually. 

We now want to integrate with Azure AD for user records.

Integration Docs link - https://learn.microsoft.com/en-us/entra/identity/saas-apps/servicenow-provisioning-tutorial

I see that its a push from Azure to ServiceNow using web services. it doesnt use transform map. so ServiceNow has no control at all?

Then how to ensure that duplicate users are not created. Wherever the users are created manually, it should use the same record to update remaining attributes.

How to get this done?

[SD_Chandan · Accepted solution]

Hi @Suggy ,
Go to Azure AD > Enterprise Apps > ServiceNow > Provisioning > Mappings.
There, set a unique field like userPrincipalName to match user_name, or mail to match email.
This way, Azure will find and update existing users in ServiceNow, not create duplicates. 

[Suggy]

Yes figured that out. Thanks @SD_Chandan 🙂