add knowledge_domain_expert role to instance

[DileepSriD]

Hi,

In my instance, i need a role knowledge_domain_expert but it is not found. Is there any way, like any particular plugin or something need to be installed to add that role to my instance?

[Sumanth16]

Hi @DileepSriD ,

I think you need to enable "Activate the Knowledge Management Advanced plugin".

https://docs.servicenow.com/fr-FR/bundle/sandiego-it-service-management/page/product/knowledge-manag...

knowledge_domain_expert

Knowledge domain experts perform AQI surveys on articles and can write, edit and review knowledge management articles. A knowledge domain expert keeps track of the health of knowledge base. Knowledge role comes as a subordinate role.

Contains Roles

List of roles contained within the role.

None.

Groups

List of groups this role is assigned to by default.

None.

Special considerations

None.

admin

Administrators can configure knowledge workflows, set knowledge properties, and manage knowledge forms and dashboards.

Contains Roles

List of roles contained within the role.

• sn_templated_snip.template_snippet_admin
• sn_employee.admin
• taxonomy_admin
• sn_ace.ace_user

Groups

List of groups this role is assigned to by default.

None.

Special considerations

Note: Avoid granting an admin role when more specialized roles are available.

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Thanks & Regards,

Sumanth Meda

[Mark Manders]

I just checked on a clean, OOB instance and it's there (sysID b33c9aa867033200d358bb2d07415a1a on the sys_user_role table). I'd check with NowSupport to see why the role isn't on yours.