Add message to activity stream portal

Snow Tomcal
Tera Expert

Hi All,

When a user (not an admin) opens a record from the portal that was not created by him, there is no option for adding a new message in the activity stream (even though they are in the same group).

Does anyone knows how to fix it?

 

Thanks in advance 🙂

10 REPLIES 10

Harish Murikina
Tera Guru

Hi @Snow Tomcal 
Could you open the same record on backend and see if he/she able to add message. Please check ACL if they cant add message on backend.

 

Regards,

Harish Murikinati.

only the user who created the record can add a message - portal and BO.

Hi @Snow Tomcal 

So you have the answer now, you need to adjust ACL as per your requirement.

 

Regards,

Harish Murikinati.

@Harish Murikina 
There is only a read type ACL that contains the work_notes field. should I change the existing one or create a new one for writing?