Use PDIs? Take our 5-minute survey to help shape the PDI roadmap.

Add metric tab to problem

Thereza Van der
Tera Contributor

Good morning all 🙂

 

I have a request to add a metrics tab to problems. We currently have that for incidents. I had a look but have no clue where to start. I attach a screenshot of the tab on an incident and also where it needs to go on a problem. Can you please guide me? It looks quite difficult to me. I thought it would be the same tab that I can just add, but it seems that metrics still needs to be setup etc.

 

Any assistance would be highly appreciated.

 

 

Regards

Thereza

 

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Hi @Thereza Van der 

 

Go to Prb Form

Right click on context Menu- Configure -- Related List

AGLearnNGrow_0-1718963923350.png

Move to right side and save.

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

View solution in original post

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @Thereza Van der 

 

Go to Prb Form

Right click on context Menu- Configure -- Related List

AGLearnNGrow_0-1718963923350.png

Move to right side and save.

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

Thereza Van der
Tera Contributor

Thanks Atul, you are a star!!! I learn so much from this community and thank you for taking the time to share your knowledge. Much appreciated 🙂