Add more column details under My task on resolve portal

shubhamvrm2
Tera Contributor

Hi,

I am trying to add more column details such as Exercise Name,Description,Goals & Objectives

for recovery event record under my approvals on resolve portal .IN screenshot , you can see only Name , description,opened by & task type. I want to add more columns. How can I add this?
I am new to servicenow ,
Thanks in advance!

 

8 REPLIES 8

Tanushree Maiti
Kilo Patron

Hi @shubhamvrm2 

Follow this steps. Hope it will work for you.

 

  • Go to Native/platform ui.
  • Open sn_recovery_event table.
  • navigate to any record form, right-click the header (or click the context menu icon), select Configure, and choose Form Builder
  • Change the view to Workspace.
  • From left pane Select your needed field and drop to form.
 

Screenshot 2026-02-21 152443.jpg

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

@Tanushree Maiti 

Could you share screenshots for the working output by comparing it against earlier fields and new version/fields?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi Ankur,
Yes it seems a custom resolve portal
As of now in screenshot you can see , it only shows task type,opened by,name,description.
I want  below fields to be added under approval  task

name, description, goals, objectives, scope, timeline, results, and recommendations) directly in the approval task

this record is for sn_recovery_event table

HI Tanushree,

Thanks for your response.
I am not sure if this soln is for resolve portal.
I want these fields 

name, description, goals, objectives, scope, timeline, results, and recommendations directly in the approval task on resolve portal.

soln you mentioned I believe is for workspace not for resolve portal.