Add new field into My requests in Portal

Ramakrishna6
Tera Contributor

‎10-30-2022 12:35 AM

Need to create extra filed into my requests in service portal. 

Field name: "Users to identify what the listed request is".

I need this field in "my requests" available in portal. Please find attached screenshot where we need to create this filed(marked in red Color).

And also please suggest how to edit fields available in my requests

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Saurav11
Kilo Patron
Kilo Patron

‎10-30-2022 07:47 AM

Hello,

 

You will have to clone the widget and update the code to have the field where you want.

 

Widget name:-

 

My Requests:-

 

Saurav11_0-1667139174689.png

 

However if you don't want to change the widget you can go to My request filter from Navigation:-

 

Saurav11_1-1667141086126.png

 

Search for Incident:-

 

Saurav11_2-1667141147185.png

 

and then open and add the field in the secondary field:-

 

Saurav11_3-1667141179953.png

 

It will appear near the blue circle:-

 

Saurav11_4-1667141248267.png

 

Please mark my answer as correct based on Impact.

 

 

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