Sorry, either the data doesn't exist or you don't have access when raised complaint CSM portal

[Rajeshshardul]

in ServiceNow CSM portal raised complaint by filling all fields and along with field Date issue occurred column and submitted. 

Then it will showing error/message as "Sorry, either the data doesn't exist or you don't have access".

I raised complaint as an end user (by impersonating and as an admin also but getting same message.

Please help me to fix the issue.

  

[Dr Atul G- LNG]

You must have the Account Admin role to view the registration data for the respective account. Otherwise, this is expected behavior.

Customer Admin
(sn_customerservice.customer_admin)

[Rajeshshardul]

Hi @Dr Atul G- LNG ,

Can we provide this role to end users? i mean who raise complaints in Portal level only?

by the way added role but throwing same error

Role which i added to the user is - sn_customerservice.customer_admin

[Dr Atul G- LNG]

No mate, this role only given to 1person in account who can see all case of same account 

[Rajeshshardul]

As an OOB user - julie.lewis i picked up added one role service_viewer (as part of my requirement) and he already have the role which you suggested (sn_customerservice.customer_admin) and submitted complaint. but it is throwing same message @Dr Atul G- LNG