Add new record widget

[chris_mccarthy]

Hi,

I'm new to developing in Service Now so I'm probably missing something here.

We are developing a portal application and need to add a widget to create a new record in a table that extends the Tasks table. We are looking at using the Forms widget but when we link to it we get Record not found as the item hasnt been created.

Thanks Chris

[Chuck Tomasi]

Hi Chris,

If you want to create a new record, you need to use the sys_id -1. Often times this is done via the URL. For example:

https://instancename.service-now.com/table_name.do?sys_id=-1

For a Service Portal widget, such as the form widget, you can pass it either via URL parameter or part of the options. (see line 33)

[chris_mccarthy]

Hi,

Tried url and options and still get the No Record found message. (Included the table name as well).

Chris

[Chuck Tomasi]

Hi Chris,

What does the URL look like when you try to create the new record? Does it have a sys_id specified anywhere?

[chris_mccarthy]

Hi,

THis is the URL

https://xxxxxxxxxxxx.service-now.com/itp?id=itp_new_issue&sys_id=-1&table=x_exte_it_tracking_issues

Chris