Add new SCTASK(s) to RITM

[Leon Els]

Greetings, 
I am trying to create a UI Action that will allow the Service Desk to add Additional SCTASK(s) to any Open RITM.
Thank you in advance for any guidance 🙂 

[DUGGI]

@Leon Els Sure, here's a sample UI Action script for adding additional SCTASK(s) to an open RITM in ServiceNow:

(function() {
  var ritmSysId = g_form.getUniqueValue(); // Get the unique ID of the RITM record
  var gr = new GlideRecord('sc_task'); // Create a new GlideRecord object for the SCTASK table
  gr.initialize(); // Initialize the GlideRecord object
  gr.request_item.setDisplayValue(ritmSysId); // Set the Request Item field to the RITM sys_id
  gr.short_description = "New SCTASK"; // Set a default short description
  gr.insert(); // Insert the new SCTASK record

  // Refresh the RITM form to show the new SCTASK
  var ritmForm = g_form.getFormElement();
  ritmForm.action = ritmForm.action + "&sysparm_clear_stack=true";
  ritmForm.submit();
})();

[Rahul Kumar17]

Hi,

To create a UI action in ServiceNow that allows the Service Desk to add additional SCTASK(s) to any Open RITM, you can follow these steps:

1. Navigate to the RITM (Requested Item) form and click on the "UI Actions" related list.

2. Click the "New" button to create a new UI action.

3. Fill out the form to create the UI action. Here are some suggested values for the fields:

   • Name: Add Additional SCTASK(s)
   • Table: Requested Item [sc_req_item]
   • Action name: add_sctask
   • Client: true
   • Onclick: openAdditionalSCTask()

4. Save the UI action.

5. Create a script include to contain the code that will be executed when the UI action is clicked. Here is some example code:

function openAdditionalSCTask() {
var ga = new GlideAjax('AddSCTaskAjax');
ga.addParam('sysparm_name', 'getForm');
ga.addParam('sysparm_ritm', g_form.getUniqueValue());
ga.getXML(function(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
if (answer == "true") {
var url = '/nav_to.do?uri=' + encodeURIComponent('task.do?sysparm_query=request_item=' + g_form.getUniqueValue());
window.open(url);
}
});
}

Create a script include with the name "AddSCTaskAjax" to contain the server-side code. Here is some example code:

var AddSCTaskAjax = Class.create();
AddSCTaskAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getForm: function() {
var ritmID = this.getParameter('sysparm_ritm');
var ritmGR = new GlideRecord('sc_req_item');
if (ritmGR.get(ritmID)) {
var taskGR = new GlideRecord('sc_task');
taskGR.initialize();
taskGR.request_item = ritmGR.sys_id;
taskGR.insert();
return true;
} else {
return false;
}
},
type: 'AddSCTaskAjax'
});

Thanks,

Rahul Kumar

[Leon Els]

Thank you SO much for your guidance!  I am so fortunate to have 3 responses and will advise soon  🙂

[Leon Els]

@Rahul Kumar17  - Big thank you again! I have a quick question, please.

Is the below part of the same UI Action?

Currently, I am not sure where to paste that code (Below screenshots show what I have so far.)

Create a script include with the name "AddSCTaskAjax" to contain the server-side code. Here is some example code:

var AddSCTaskAjax = Class.create();
AddSCTaskAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getForm: function() {
var ritmID = this.getParameter('sysparm_ritm');
var ritmGR = new GlideRecord('sc_req_item');
if (ritmGR.get(ritmID)) {
var taskGR = new GlideRecord('sc_task');
taskGR.initialize();
taskGR.request_item = ritmGR.sys_id;
taskGR.insert();
return true;
} else {
return false;
}
},
type: 'AddSCTaskAjax'
});

[Rahul Kumar17]

I have provided the steps.

Please go one by one