add options to select box when the record producer is using variable sets

LJ_23
Tera Contributor

I am trying to add options to a choice box however the Record Producer is using 3 existing variable sets with no variables, UI policies or UI policy actions.

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I want to add 4 options to the case type choice box without changing the variable set itself, as this would affect other record producers using the variable set. 

How would I action this ?

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @LJ_23 

 

Are you planning to add the fourth variable as a new set, or will it be added to the existing three sets? If you add it to the existing three sets, it could impact other areas where the same variable set is being used. However, if you add it as a separate fourth set, it won’t have any impact.

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Ankur Bawiskar
Tera Patron
Tera Patron

@LJ_23 

you can add 4th option and ensure you run onLoad catalog client script on the other 3 Record producers and remove that option using g_form.removeOption('variable','choiceValue')

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader