Add options to the sys_choice table

[DeIvory Gordon]

Hello,

I have to create a field on a catalog item giving users the option to select "Library or List".

If 'Library' is chosen, a *multi-selection* dropdown is needed with the following options:

Site Secure
Safety
Environmental
Product Safety
Voice of Customer
Operational Strategy
Other

I have created a a *multi-selection* dropdown before, but it referenced a certain table, the location table.  In this instance there is no table with the above options, so I will have to add the options to the sys_choice table, but I am not sure how to do it.  If you can, will you explain plainly how do this?  Thanks!

[Vishal Jaswal · Accepted solution]

Hello @DeIvory Gordon 

The catalog item doesn't provide a multiple select dropdown as of today. The only variable type which sort of look alike a dropdown would be checkbox.

If you have already explored List Collector then you know that you have to create a custom table with these choices to be populated.

[Rafael Batistot · Accepted solution]

Hi @DeIvory Gordon 

The key point is that you don't need to create records in sys_choice for this requirement.

In ServiceNow, create the variables directly on the Catalog Item:

1. Create a Select Box variable named Library or List, with choices Library and List.

2. Create a List Collector variable for the library options.

3. Configure the List Collector's List table and Reference qualifier to retrieve the available options.

[Vishal Jaswal · Accepted solution]

Hello @DeIvory Gordon 

The catalog item doesn't provide a multiple select dropdown as of today. The only variable type which sort of look alike a dropdown would be checkbox.

If you have already explored List Collector then you know that you have to create a custom table with these choices to be populated.

[Rafael Batistot · Accepted solution]

Hi @DeIvory Gordon 

The key point is that you don't need to create records in sys_choice for this requirement.

In ServiceNow, create the variables directly on the Catalog Item:

1. Create a Select Box variable named Library or List, with choices Library and List.

2. Create a List Collector variable for the library options.

3. Configure the List Collector's List table and Reference qualifier to retrieve the available options.

[IbrarA · Accepted solution]

@DeIvory Gordon 

Catalog variable choices live in "question_choice", not "sys_choice". That second one holds choices for fields on tables, which is probably why you couldn’t find where to put them.

You can skip the custom table too. Create a Select Box variable, add your seven choices to it, then hide it from the form. Those choices now sit in "question_choice" against that variable. Point your List Collector at "question_choice" and use the reference qualifier to filter on that variable’s sys_id, so only your seven show up.

Same approach covered here:
https://www.servicenow.com/community/developer-forum/multiple-selection-in-catalog-item-variable-mai...