Add Outlook Appointment

questsal78 · ‎03-29-2018

Hi there,

Instance: Istanbul

Question: I'm trying to add appointment in Outlook and tried sending meeting invitations using articles available on google. I've succeeded to receive ics attachment file in email but I've two problems:

1) ics file I received in attachment doesn't open and I couldn't do anything with it. please see below screenshot:

2) Basically I need to add appointment directly to a mailbox, it has been confirmed by client and I want to add this in outlook calendar. Not sure if I need minor code adjustment in below code that I used to send meeting invitation in an email template:

BEGIN:VCALENDAR 
PRODID:-//Service-now.com//Outlook 11.0 MIMEDIR//EN 
VERSION:2.0
METHOD:REQUEST 
BEGIN:VEVENT 
ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE:MAILTO:${to} 
DTSTART:${dtstart} 
DTEND:${dtend} 
UID:${sys_id} 
DTSTAMP:${dtstamp} 
DESCRIPTION:${description} 
END:VEVENT 
END:VCALENDAR

Important: Please note I just want to add an appointment in calendar

Your help will be appreciated.

Thank you,

Mujtaba Ahmed

arya6 · ‎04-09-2018

Hi Mujtaba,

You have got the .ics attachment out without a hitch and as the mail client clearly indicates the issue lies with the file itself.

The mail client cannot parse the .ics file, the difficulty with these files is that they are notoriously difficult to debug, but you can make use of one of the many online ical validators to check your file.

I think the issues lies with one of the mail script variables, likely the format of the value when included in the file.

Make sure you try this with hard-coded values first by removing all mail_script variables. For example, instead of "${dtstart}" do "DTSTART:20190101T070000", again this will help you narrow-down the issue more quickly.

Hope that helps,

Arya

View solution in original post

arya6 · ‎04-10-2018

I am glad it's working Mujtaba!

thomas_wright1 · ‎07-20-2018

So I'm curious, what if you want to build out a custom html body? You cannot map that? And what does your notification look like, do you have a value in the template field and something in the message or html body fields on the notification or is everything done in a template?

questsal78 · ‎07-20-2018

Yeah for some reason custom html body doesn't work.

please see for more info: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/reference/r_CalendarIntegration.html

Once template is created you can assign this to your email notification and I don't remember now but you can add message to email body.

below is my template

and this is my email notification: